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Video conference app ‘Zoom’ is a rare winner in Hong Kong protests

As protests jolt Hong Kong enterprise, organisations from Alibaba Group Holding Ltd to universities are adapting by going digital, switching to video-conferencing app Zoom to conduct on-line investor briefings and digital lectures.

Zoom Video Communications Inc joins various Web providers which have taken off because the unrest started over the summer season, from cell messenger Telegram to work-at-home apps. In a monetary hub that thrives on face-to-face deal-making and energy lunches, Zoom helps fill a void created by transport disruptions and issues about private security.

Hong Kong’s enterprise neighborhood leans on the app’s options, which embody slide-sharing and help for as much as 1,000 name individuals, to hold on cross-border communications and with mainland China, the place WhatsApp, Telegram and Google options are banned. There’s an area model of Zoom that’s appropriate, which is why the app’s downloads in Hong Kong soared 460% in November, after an escalation in protest violence first triggered a spike in September, based on researcher Sensor Tower.

“As colleges proceed to be in lock-down mode, we’ve needed to transfer our lectures on-line to minimise disruption,” mentioned Cheung Siu Wai, a professor at Hong Kong Baptist College, including Skype has been another choice.

Now valued at US$19bil (RM79bil), Zoom’s shares have nearly doubled since itemizing on the Nasdaq this yr. It’s unclear how the spike in downloads might translate into income development for Zoom, based by Chinese language emigrant Eric Yuan, who now resides in California.

The corporate has varied pricing tiers and not too long ago added HSBC to a roster of paying purchasers that features Uber Applied sciences Inc and Zendesk Inc, underpinning 85% development in income to US$167mil (RM694mil) within the October quarter. Representatives for the corporate, which is backed by buyers together with Salesforce.com Inc, Tiger World and Qualcomm Inc, declined to touch upon how the Hong Kong protests have affected its enterprise.

”With the periodic site visitors disruptions, our colleagues haven’t any alternative however to make use of video-conferencing apps,” mentioned Derek Chan, co-founder of Grasp Idea, a Hong Kong-based Cloud service supplier. – Bloomberg

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