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Report: Facebook chatbot teaches employees how to answer tricky questions about the company

In response to worker issues over answering tough questions in regards to the firm posed by household and pals over the vacations, Fb has allegedly launched a chatbot that teaches employees how you can deflect such inquiries.

On Dec 2, The New York Occasions reported that simply earlier than Thanksgiving Fb started rolling out a chatbot to its workers that’s designed to show them how you can reply tough questions in regards to the firm that they could be requested by family and friends members over the vacations.

The chatbot is named “Liam Bot”, and helps employees work out how you can reply when “Mother or Dad accuse the social community of destroying democracy” or allege that “Mark Zuckerberg, Fb’s chief govt, was accumulating their on-line information on the expense of privateness”.

Basically, the AI powering the chatbot demonstrates to workers how to reply to questions relating to hate speech or privateness. Most pattern responses are extremely generic to make sure that they’re usable for numerous matters. For instance, Liam Bot recommends for customers to reply to robust questions with variations of the next phrases:

  • “Fb consults with consultants on the matter.”
  • “It has employed extra moderators to police its content material.”
  • “It’s engaged on AI to identify hate speech.”
  • “Regulation is essential for addressing the difficulty.”

Moreover, the bot will hyperlink to firm weblog posts, information releases, and related statistics from a report about “how the corporate enforces its requirements”.

These solutions have been formulated by the corporate’s public relations division and echo what executives have publicly acknowledged prior to now about such controversial points. The chatbot has apparently been within the works since this previous spring. – AFP Relaxnews

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