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LazMall customers will be compensated if their online purchase arrives late, says company

Miffed that your on-line buy wasn’t delivered on time? Lazada says it’ll now compensate prospects on sure orders, ought to they arrive late.

Beneath the LazMall Assured Supply programme, if the supply is late, the shopper will obtain a rebate to their in-store eWallet inside 24 hours from the ‘Delivered’ standing.

That is additionally relevant for gadgets bought by way of the LazMall quick supply service, which ensures 24-hour supply. Nevertheless the corporate didn’t specify the quantity that can be rebated.

On the assist web page, Lazada states that just one compensation is relevant per order. Thus if the order is cut up into a number of packages and all are late, the shopper will solely be compensated as soon as.

The corporate additionally states a number of situations the place it’s exempt from compensation, together with if the shopper’s supply tackle is wrong or incomplete, or they fail to finish cost and the order shouldn’t be confirmed.

It additionally lists extra Phrases & Circumstances the place compensation for late supply shouldn’t be relevant, together with within the occasion the shopper shouldn’t be current to obtain the supply; there’s a cancellation of the order for any purpose; or the supply can’t be made for causes past Lazada’s management together with pure disasters, riots and even threats of terrorism.

To notice, LazMall Assured Supply is at present solely obtainable for purchasers within the Klang Valley.

The Star has reached out to Lazada for additional data.

Article sort: free

Consumer entry standing: 3

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