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Chinese ride-hailing firm Didi vows to do better after fleet owner attempts suicide, blaming company in note

China’s largest ride-hailing platform Didi Chuxing has promised to enhance its insurance policies for choosing automobile leasing companions after a fleet proprietor tried suicide, blaming the corporate for permitting unqualified autos to function on its platform whereas refusing to work with corporations equivalent to his that use licensed vehicles.

Yan Baocai, who owns a automobile leasing firm in Shanxi province, tried to kill himself by taking capsules and alcohol final Thursday however survived after members of the family rushed him to hospital, in response to Chinese language media outlet Lie

A suicide be aware stated to be written by Yan has since gone viral on China’s Twitter-style microblog Weibo – in it, the automobile fleet proprietor stated he was “exhausted” from coping with the corporate’s troubles. “I by no means thought I might be compelled into this pitiful state by illegally operated personal rent vehicles,” he wrote within the be aware, which Yan’s firm offered to Lie

“I don’t perceive why Didi received’t settle for official vehicles that adjust to authorities laws, however the roads are flooded with unqualified Didi vehicles … You wish to kill off law-complying automobile rental corporations and drivers, utilizing your monopoly to defy laws? Then high-quality, I’ll die,” he stated, including that he was giving his life to apologise to drivers in his firm and present the world Didi’s “evil face”.

Beijing-based Didi expressed concern for Yan and his household in an open letter on Monday, acknowledging the incident.

The incident is the most recent controversy to hit China’s hottest ride-hailing platform, which is thought for pushing world market chief Uber in another country. The corporate has struggled to regain the belief of the general public since 2018, when two feminine passengers utilizing its Hitch car-pooling service have been raped and murdered in separate incidents months aside.

“I learn by your letter rigorously and was ashamed for not doing our job correctly,” stated Chen Ting, common supervisor of Didi’s auto service unit, within the open letter posted on WeChat’s platform in response to Yan’s suicide be aware. “Though there was some misunderstanding, that is nonetheless primarily our duty.”

Chen defined that Didi had declined to work with Yan’s firm because the latter’s administration processes didn’t meet its requirements, however didn’t clearly and formally talk this to him.

Didi additionally stated in a press release that firm representatives had met with Yan in individual to raised perceive the difficulty and assist discover options for him in addition to leasing companions and drivers with comparable issues.

“We are going to enhance our manner of communication to leasing partnership round partnership analysis, and make the method extra clear and considerate,” the corporate stated, including that Didi would invite leasing companions to type an advisory committee and seek the advice of them intently.

“There may be plenty of work to be carried out however we are going to spare no effort.”

Because the passenger murders in 2018 the corporate has undergone a security overhaul, together with introducing obligatory in-trip audio recording and a panic button linked on to native police stations. With the stricter guidelines it has eliminated about 306,000 drivers from its platform since August final yr, or one in each 100 registered drivers as of 2018, in response to firm statistics. Didi resumed its Hitch car-pooling service in November final yr.

Nonetheless, many ride-hailing autos have been discovered flouting native registration necessities, with Shanghai’s transport watchdog fining main platforms together with Didi a complete of seven.23mil yuan (RM4.26mil) final August for such violations.

Amongst autos which have been blacklisted by the Shanghai transport fee, over 82% had been listed on Didi, whereas 15% have been hosted by rival Meituan. – South China Morning Put up

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